FAQ

Generally

Which payment methods can be used?

  • Bochan accepts a variety of payment methods, including credit cards, debit cards, and popular digital payment options such as PayPal. For specific details, please refer to the payment options listed during the checkout process.

How can I stay informed on Bochan news?

  • Stay up-to-date with the latest Bochan news by subscribing to our newsletter on our website. Additionally, follow us on social media platforms such as Instagram, Tik Tok  and Facebook for real-time updates, promotions, and announcements.

How do I contact Bochan?

  • You can contact Bochan through our customer support email at support@bochanperfumes.com. Our dedicated Client Advisor is ready to assist you with any inquiries or concerns.

Shipping

What shipping options are available?

  • Bochan offers DHL Express. The availability of the option may vary depending on your location. During the checkout process, you will be provided with the available shipping choices for your specific address.

How much does shipping costs?

  • Shipping costs are calculated based on your location and the selected shipping method. You can view the shipping fees during the checkout process before completing your purchase.
    5,90€ (Germany)
    15,49€ - 16,49€ (Other Countries within the EU)
    15,49€ (United Kingdom)
    27,49€ (Switzerland)

When will I receive my tracking info?

  • Once your order is shipped, you will receive an email with your tracking information. This email will also include instructions on how to track your package and monitor its delivery progress.

How can I follow my order?

  • ou can easily track your order by entering the provided tracking number on DHL website's order tracking page or via the link which will be included in the shipping confirmation. This will give you real-time updates on the current status and location of your package.

When is the delivery scheduled

  • The delivery schedule depends on the shipping method you selected during checkout. Estimated delivery times will be provided before you finalize your purchase. Keep in mind that delivery times may vary based on your location.
    1-3 Buisness days (Germany)

Return

What is the return & exchange policy
  • Bochan offers a hassle-free return and exchange policy. Please refer to our "Returns and Exchanges" page on the website for detailed information on eligibility, time frames, and procedures.

How long do I have to return my Bochan product?
  • Bochan accepts returns within a specified period from the date of delivery. Check our return policy for the exact timeframe and any conditions that may apply.

How do I ship my online return?
  • Please note that at Bochan GmbH, we are not responsible for return shipping. All costs and risks associated with returns are your responsibility. We do not accept liability for lost, damaged, or delayed returns.

Services

How can I get my bochan Item repaired?

  • For item repairs, please reach out to our customer support team at support@bochanperfumes.com. They will provide you with instructions on how to proceed with the repair process. While cosmetic products can not be repaired after unsealing the product, we'll offer shopping cards of the damaged item or a replacement.

What do I receive in my order?

  • Your Bochan order will include the purchased product, along with any accessories, manuals, or additional items specified on the product page. Please review the contents upon delivery and contact us if anything is missing or damaged.

What can I do when the product is not available?

  • In the rare event that a product is not available, please contact our customer support team for assistance. They can provide information on product availability, suggest alternatives, or assist with placing a backorder if applicable.