Return

We will refund or exchange any item you are not completely satisfied with if you return it to us within 14 days of delivery by your courier to your specified address in a resalable condition. Please return the items in their original condition, unused and in the original packaging.

We cannot refund or exchange goods that have been opened and tested. Please take a look at the following list for some examples:

Fragrances that have been opened, tested, or partially used and cannot be returned in the same physical condition as they were purchased;

This does not apply to defective or incorrectly delivered goods, where your legal rights remain unaffected.

How to return or exchange:

If you are not satisfied with your purchase, we have a 14-day return policy.

Please ensure that all items you wish to return are unused, sealed in their original packaging, and in a resalable condition.

As soon as we receive the item(s), a refund, minus the incurred shipping costs, will be made to your credit/debit card or bank account. This will appear in your account within five days, depending on your card/bank.

How can I return an item?

The return is to be made by you and should be sent with the appropriate tracking number to the following address:

Bochan GmbH
Siemensstraße 40
53121 Bonn

Email our customer service team at: support@bochanperfumes.com

Please note: We can only process a return once we have received and inspected your products.